A newly published case study builds on the chapter “BLU-RAYs and NETFLIX” in Innovation and Marketing in the Video Game Industry: Avoiding the Performance Trap. At the time of the book’s publication, Netflix was riding high on the success of its partnerships with Microsoft and Sony to deliver streaming video content to game consoles. In a new case study titled Netflix Inc.: Streaming Away from DVDs, by Luis Alfonso Dau and David Wesley, founder Reed Hastings attempts to take the next logical step and move to a streaming only service.
Summary:
This case examines two of the leading video rental services in the United States, Blockbuster and Netflix, and how each adapted to changing technology and market forces. At the end of the case, Blockbuster has declared bankruptcy and Netflix has seen its first decline in subscribers since its founding in 1997. Netflix also faces a number of new threats, including illegal file sharing, rental kiosks and new low cost video-on-demand (VOD) services. Netflix responds to these threats by announcing that it will split the company in two. Netflix will focus exclusively on streaming content, while a new subsidiary called Qwikster will be restricted to providing DVDs by mail. Customers overwhelmingly react negatively to the announcement, and Netflix’s stock price plunges by more than 50 per cent.
The case can be used in courses on marketing strategy, generating profit from new technology, and crisis management. It can also be used to conduct a simple SWOT analysis and to examine the impact of disruptive technologies.
Netflix Inc.: Streaming Away from DVDs joins the best-selling case study The Wii: Nintendo’s Video Game Revolution, and other top selling cases in technology marketing, includingThe Launch of the Sony PlayStation 3 and Brand in the Hand: Mobile Marketing at Adidas.
To obtain copies of any of the aforementioned cases, please contact Ivey Publishing. Qualified academic instructors may obtain sample copies at no cost by registering with the publisher.
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